NFRC Staff

Deborah Callahan

Deborah Callahan, CAE Chief Executive Officer Phone: 301-589-1776

Deborah Callahan is the NFRC Chief Executive Officer (CEO). Formerly, she was the Chief Operating Officer and, prior to that, the Deputy Executive Director. She has been with NFRC since 2005 and has 25 years of experience in association management. Deb holds a BA and MA in history, and is a Certified Association Executive (CAE), a Certified Professional Mediator, and a HR Professional – awarded from the professional organizations to which she belongs: American Society of Association Executives, Association of Conflict Resolution, and the Society for Human Resource Management, respectively.

Robin Y. Harris, CAE

Robin Y. Harris, CAE Chief Operating Officer Phone: 240-821-9503

Robin Harris serves as the Chief Operating Officer for NFRC. Since 2005, Robin has been responsible for the financial stewardship of NFRC. In this role, she is responsible for budgeting, financial reporting, and administrative operations. Before joining NFRC, Robin has served as Controller at the American Nurses Association and as Staff Accountant at the Brady Campaign. Robin has 30 years of experience in the accounting field. She graduated with a BS in accounting from Hampton University. Robin may be contacted with questions regarding NFRC’s finances.

Michelle Blackston Senior Director of Communications and Marketing Phone: 240-821-9516

Michelle Blackston is the Senior Director of Communications and Marketing for NFRC. She leads and develops the organization’s communications’ initiatives including marketing, internal communications, public relations, and media outreach. Before joining the NFRC, she was a vice president at a public relations agency where she expanded the client roster and grew the services they provided for existing clients. Michelle is a former newspaper journalist with more than 20 years working with the news media. After leaving newspapers, she developed and implemented strategic communications plans for federal and state policy campaigns for nonprofit organizations, member associations and think tanks. Michelle has a BA in journalism and sociology from Creighton University and an MA in communications from Seton Hall University.

Tom Herron

Tom Herron Senior Director, Business Development and Special Projects Phone: 240-821-9505

Tom Herron is the Senior Director, Market Development and Partner Engagement for NFRC. He has 28 years of combined experience as a newspaper reporter and a business development manager, as well as leading marketing and communications programs.  Tom has received awards for feature writing and sports reporting from the Society of Professional Journalists and awards from the U.S. Green Building Council, the City of Miami, and Georgia Tech for contributing to green building education. He attended the University of Maryland University College, earning a BS, MS, and MBA. Tom is also a member of Phi Kappa Phi and holds a graduate certificate in Nonprofit Management from Harvard. Tom served as vice-chair on the board of directors for the Sustainable Buildings Industry Council and is a LEED Green Associate.

Dennis Anderson Program Manager Phone: 240-847-6950

Dennis Anderson re-joined the NFRC in December of 2019 as Program Manager. He was previously with the NFRC from 2008-2016 as the LAP Manager. He brings back to NFRC his 27 years of experience in the fenestration industry from his time spent at Twin City Testing, Architectural Testing, and most recently Underwriters Laboratories where he was awarded the 2018 NFRC Member of the Year. He served a tour of duty with the U.S. Army before going to college to earn a B.S. Engineering Degree from St. Cloud State University (Minnesota) in 1992. For questions about simulation training/certification and/or laboratory accreditation, contact Dennis.

Jeremy Browning Sustainability Manager Phone: 240-847-6954

As NFRC’s Sustainability Manager, Jeremy Browning builds partnerships with allied organizations with a focus on increasing public awareness of NFRC’s Energy Performance Label and environmental responsibility. In this capacity, he identifies potential partners to foster positive relationship with NFRC and its members. Jeremy also is a LEED Green Associate. Before joining the NFRC, he provided development support for an environmental nonprofit group with a mission to restore and protect the watershed of the Chesapeake Bay. Jeremy received a BS degree in Kinesiology from the University of Maryland.

Jessica Finn Manager, Member Relations Phone: 240-821-9512

Jessica Finn is responsible for Member Relations for NFRC. She has been with NFRC since 2011, which was when she was introduced to the fenestration industry. She received her undergraduate degree in Human Relations from High Point University and her Master’s Degree in International Non-governmental Organizations from Webster University in London. Jessica was a United States Peace Corps volunteer for two years in St. Lucia where she specialized in community and youth development. Contact Jessica if you have any questions about NFRC meetings, your membership status, or becoming an NFRC member.

Melissa Graham Certification Program Administrator Phone: 240-847-6951

As Certification Program Administrator, Melissa oversees the administrative and certification activities of NFRC’s FenStar Program. Before joining NFRC, she worked for more than 12 years in the building certification program management sector. She began her career with Architectural Testing, Inc. in York, PA, which is now Intertek. For more than 10 years, she managed an array of certification programs including the Quality Assurance Program for Florida Product Approval and the Roof Impact Certification Program, among others. Most recently, Melissa was the program manager of the Steel Framing Industry Association Code Compliance Certification Program. She has an Associate of Business Administration from Harrisburg Area Community College.

Scott Hanlon

Scott Hanlon Director of Programs Phone: 240-821-9519

Scott Hanlon is the Program Director for NFRC. Though he has been with NFRC since 2006, Scott has worked in the fenestration industry since 1995. With an Associate’s Degree in drafting and design, Scott began his professional life as a graphic designer, before using those same skills to become a certified simulator at NCTL, and then moving to NFRC to become the LAP Manager. As NFRC grew, so did Scott’s role, as he now manages all technical and ratings programs for NFRC as the Programs Director. He also holds a BS in Business Management from the University of Phoenix. Contact Scott if you have questions about any of NFRC’s Programs.

Airienne Jeffery

Airienne Jeffery Billing Manager Phone: 240-821-9518

Airienne Jeffery joined NFRC in 2013 and is responsible for daily coordination of NFRC’s PCP program by selecting, ordering, and scheduling products; reviewing and grading of verification tests and processing of notification reports. She is also responsible for creating invoices for annual and semi-annual billing. She earned her BBA in Marketing from Howard University. Contact Airienne with any questions about billing or the PCP Program.

Paul Johnson Staff Accountant Phone: 240-821-9517

Paul Johnson has served in NFRC accounting since March 2015. His essential tasks include, but are not limited to preparing documentation and posting journal entries to computerized accounting software, maintaining accounts in a computerized database, as well as reconciling accounts receivable and general ledger accounts. He is an executive board member since January 2012 of the Pauperism Project, Inc., a non-profit organization in the DC area that aids those in destitute conditions. Duties include recognizing and upholding all fiduciary responsibilities vested in the board and actively participating in decisions made by the board on behalf of the members. He has received his BS in Business Administration, minoring in Finance from Delaware State University. He may be contacted with questions regarding invoices, charges, and record adjustments.

Kevin Louder Senior Manager, Commercial Program Phone: 240-821-6538

Kevin Louder joined NFRC in May 2017 after spending 17 years in the fenestration testing industry. He began his career as a test technician for Architectural Testing, Inc. in York, PA, eventually becoming the Manager of the Thermal Testing and Computer Simulation department. Kevin has a BS degree in Mechanical Engineering and is a licensed Engineer in Training in Pennsylvania.

Contact Kevin with any questions regarding the residential and commercial programs (LAP, CAP, CEAP) or for technical program support.

Steve McDowell Residential Program Manager Phone: 240-821-9500

Steve McDowell is the Residential Program Manager. He is responsible for engaging NFRC stakeholders and maintaining the Product Certification Program. He joined the NFRC in September of 2018 after spending 16+ years in the fenestration industry. Steve began his career as a Quality Technician for a window manufacturer, eventually moving into the role of Purchasing Agent during his seven-year tenure. He then spent nine years working for Keystone Certifications, with four as an Inspector and five years as the Inspection Manager. Steve has a BS degree in Business Management from Pennsylvania State University.

Becky Meadows Director of Administration Phone: 240-847-6952

Becky Meadows is the director of administration at NFRC, managing NFRC’s executive office. She is the primary point of contact for internal and external constituencies on all matters pertaining to the CEO and the Board of Directors. Becky has extensive experience in executive office and administrative and financial operations, most recently as at the American Hospital Association. She also brings operational experience from time spent at MedStar Health, CB Richard Ellis and the U.S. House of Representatives. Becky volunteers as a radio broadcaster at Metropolitan Washington Ear, an organization that provides free listener services for blind, visually impaired, and physically disabled people. Contact Becky for NFRC executive office, governance and other Board related matters.

Robin Merrifield Programs Training Manager Phone: 240-821-9513

Robin Merrifield joined NFRC in 2009 and is the Programs Training Manager. Prior to joining NFRC, Robin worked for a healthcare research non-profit organization for 19 years, starting as membership coordinator and ending as Director of Education, with stops in every department along the way. Robin is a member of the American Society of Association Executives (ASAE). Contact Robin if you have questions about consumer education, NFRC documents, the NFRC Retailer Assistance Program, or if you have ideas for consumer outreach.

Una Moneypenny Director, Business Processes & Information Management Systems Phone: 240-821-9509

As NFRC’s Director of Business Processes and Information Management Systems, Una oversees the development of information systems and the product development and project management office. Una’s work experience spans information technology, product development, communications, web development, applications development, product development, and project management. Prior to joining NFRC staff in 2010, Una spent eighteen years at Cornell University working in publishing, editing, resource, environmental economics, commodity promotion research and computer science. Contact Una with questions regarding NFRC’s information solutions, product development, and information strategies to evolve NFRC programs and drive NFRC’s mission.

Jen Padgett Programs Administrator Phone: 240-821-9515

Jen Padgett has been with NFRC since 2009, and she came from Philips Products, a residential window company based in Elkhart, IN with plants across the country. While at Philips, she worked exclusively with NFRC and Air Water Structural to assist with rating their products. Contact Jen with any questions regarding support for the Component Modeling Approach Software Tool (CMAST). Jen also assists with the CMA Product Certification Program (CMA) and applications development at NFRC.

April Rawson Senior Manager, Business Development Phone: 240-821-9508

April Rawson joined NFRC in 2016 as the Commercial Program Manager. From her roots in the steel industry to her work within the building products industry or with manufacturers of top consumer brands, April has been creating comprehensive marketing strategies and leading product development initiatives. As a recipient of a Stanley Black and Decker Worldwide Incentive Nomination Award, April further demonstrated her leadership skills and innovative thinking as she volunteered to create and lead a successful global wellness program. April is an honors BBA graduate of Kent State University with a double major in Marketing and Management. She also earned her MBA from the Franciscan University of Steubenville.

Ron Reed Director of Accreditation and Quality Phone: 240-209-9790

Ron joined NFRC in October 2020 as Director of Accreditation and Quality. Before this, he managed certification and quality assurance programs as well as inspection and testing programs in the building-products industry for 12 years. During this time, Ron also helped various industry associations develop certification programs and improve quality assurance programs and products at the plant level. Before entering the building products industry, he spent more than 20 years in the medical device industry managing research, quality, and manufacturing groups. Along with an MBA, Ron is a Certified Quality Auditor from the American Society for Quality.

Michelle Scism Manager, Quality and Compliance Phone: 240-821-9511

Michelle is the Quality and Compliance Manager for NFRC. Prior to NFRC, Michelle put her project coordination and logistics skills to use at a fair trade chocolate company and at a civil engineering consulting firm. Contact Michelle if you have any quality or compliance issues. Though she is new to the fenestration industry, her BS in Ecology and Environmental Biology from Appalachian State University and her LEED AP credential gives her a background in building energy considerations that translates well in her current position.

Michael Thoman Program Director Phone: 240-821-9501

Michael Thoman is a Program Director overseeing codes and compliance for NFRC. He has more than 20 years of experience in the fenestration industry as a simulation and test lab manager. Most recently Mike was a senior director at Intertek in charge of product testing overseeing thermal testing and simulations, fire testing, acoustic testing, equipment technology, and facilities. Additionally, Mike has served on NFRC’s Board of Directors as an elected member from 2006 to 2012 and from 2013 to 2020 as the Technical Committee Chairman. Throughout his involvement with NFRC, he led several committees and task groups and in 2013, Mike was recognized as NFRC’s member of the year. He is a Professional Engineer with a Bachelor of Science degree in Aerospace Engineering as well as a Master of Science degree in Information Systems and a master’s in business administration all from Penn State University. For questions about codes and compliance, contact Mike.

Steve Urich Interim Senior Director of Programs Phone: 240-821-9514

Steve Urich is the Interim Senior Director of Programs for NFRC. He joined the organization in August 2016 after spending 20+ years in the fenestration industry. He began his career as a test technician for Architectural Testing, Inc. in York, PA, and eventually became the Manager of the structural test wall. After a short time spent working for a window manufacturer, he spent nine years working for Keystone Certifications, including five years as an IA In-Responsible-Charge. Steve has a BS degree in Mechanical Engineering and is a licensed Professional Engineer in three states. Contact Steve with any questions regarding the residential and commercial programs, training, and inspections.

Adriana Vargas Digital Communications Manager Phone: 240-821-9539

Adriana Vargas is the Digital Communication Manager for NFRC. She drives, manages, and executes NFRC’s web strategy and enhances NFRC’s brand awareness, increasing stakeholder engagement by providing the best possible experience for all website visitors. Adriana possesses over 16 years of progressive experience within the marketing and advertising industry. She is expertly skilled in delivering creative, innovative, and forward-thinking marketing concepts and strategic plans. Adriana received a BS degree in Graphic Design from the University of Maryland.

Dan Womer

Dan Womer Program Administrator Phone: 240-821-9510

Dan joined the NFRC staff in August 2015 as the IVP Coordinator and is excited to join the fenestration industry. Previously he worked for six years at Cigna Health, managing their provider database and honing his skills in data analysis and process improvement. He also had a short stint in the industrial laundry sales field. Contact Dan with any questions about the NFRC IVP Program.