CMAST Support and Information

Ongoing Improvements & Modifications

• Synchronization Model
• Training & Staging Environments
• Label Certificate Changes

General Guidelines

If you are experiencing issues that might be the result of programming bugs, synchronization issues, or if you have a feature request for the improvement of CMAST, please review the information below.  If you do not see information that will help you to resolve your issue, please fill out a request for assistance and submit it via e-mail at CMASupport@nfrc.org and NFRC staff will assist you.

If you submit a request via CMASupport@nfrc.org, please be sure to attach any relevant information such as screen captures of error messages, tell us what version of CMAST you are using, and describe the issue within the parameters of when it happened, what you were doing just before it happened, etc...

Knowledge base of Information

CMA Informational Pack

Frequently Asked Questions

• CMAST FAQ (pdf) (August 2011)
• CMA FAQ Issues

User Manuals

• NFRC CMA User Manual 1.2 (January 2011)

CMAST Tutorials

• How to Register (pdf) (August 2010)
• How to Build a Unit (pdf) (June 2010)
• How to Assemble a Product (pdf) (June 2010)
• How to Submit a Product for Label Certificate (pdf) (June 2010)

CMAST Verification Study

• CMAST Verification Report (PDF)
• CMAST Verification Summary

Product Directory Codes

• NFRC Certified Products Directory Codes (October 2009)

CMA and User Tips and Release information documents

• Information on March 21, 2011 - CMA Information & FAQ Notification